VMware Support Services

Cut vendor inflation and avoid Broadcom packaging

You avoid post-acquisition Broadcom pricing and packaging changes while keeping full software entitlements. Our clients regularly free budget previously consumed by inflated vendor fees and redeploy those funds to modernization and security work.

Faster, measurable SLAs and faster ticket resolution

Expect contract-backed guarantees: under 15 minute initial response and under 2 hour critical resolution. Teams report faster time to resolution and less firefighting, which lets engineering groups focus on projects rather than daily breakfix.

Senior VMware-certified engineers on call 24/7

Our staff are VMware-certified with deep domain experience across vSphere, vSAN and NSX. You work with senior engineers who routinely handle complex cluster, storage and networking incidents without unnecessary escalations.

Proven independent support model

We apply the same third-party support model that 84 Fortune 500 teams trust for Microsoft, adapted for VMware. The model resolves most incidents in-house and escalates to VMware only when vendor fixes are required.

Compute: vSphere ESXi and vCenter

We support ESXi host troubleshooting, vCenter administration, upgrades and vMotion. Our engineers handle cluster issues, DRS and HA tuning so you maintain performance and availability across large compute estates.

Storage: vSAN, VMFS, NFS and vVols

Get help with vSAN configuration, policy-driven storage, performance tuning and storage integration. We quickly isolate storage path problems and optimize policies to reduce IOPS pressure and latency.

Networking: NSX and virtual network stacks

NSX-T and NSX-V support covers micro-segmentation, distributed switching and routing. Engineers diagnose overlay issues, firewall rules and policy inconsistencies to restore application connectivity.

Management and automation: vRealize and Tanzu

Support includes vRealize Operations, Automation and vSphere with Tanzu. We advise on capacity, automation failures and Kubernetes integration so platform teams can ship features faster with predictable operations.

VDI, DR and cloud: Horizon, SRM, VMware Cloud on AWS

We handle Horizon VDI performance, Site Recovery Manager orchestration and multi-cloud VMware Cloud on AWS issues. Our work covers failover exercises, DR readiness and cross-cloud troubleshooting.

Phase 1: Rapid intake and prioritization

Incidents enter our portal or phone queue and are triaged immediately. Initial response times meet sub 15 minute SLAs so teams know severity and next steps within minutes.

Phase 2: Diagnose, remediate, and document

Engineers run structured diagnostics, apply fixes, and document change steps in your portal. That reduces repeat incidents and hands your internal team clear remediation notes.

Phase 3: Escalation to VMware when required

We escalate to VMware or Broadcom only when a platform bug or vendor patch is necessary. Escalations are managed on your behalf to reduce friction and preserve OEM relationships.

Phase 4: Proactive health checks and monthly reviews

Monthly health reviews surface capacity, patching and configuration risks. Proactive checks and recommendations reduce emergencies and free your staff for strategic projects.

Typical savings: 30 to 50 percent vs Broadcom

Clients moving off Broadcom pricing regularly see 30 to 50 percent lower support spend in year one. Those savings fund modernization and cloud migration initiatives rather than routine vendor fees.

Real SLAs and measurable performance

We publish SLA metrics and report monthly on response times and resolution rates. Many clients see faster mean time to resolution than previous vendor support and improved operational predictability.

Customer outcomes and case highlights

Enterprises report immediate cost reduction and fewer escalations after switching. Several large customers validated savings in procurement negotiations with VMware after getting an independent estimate from us.

Side-by-side cost and effort comparison

Use a simple cost comparison to show how support spend shifts when you replace vendor premiums with our flat support programs. The result is predictable costs and less administrative overhead for your procurement team.

ISO 27001 certified processes and encryption

We operate under ISO 27001 aligned processes and encrypt client data at rest and in transit. Those controls reduce audit overhead and lower the risk associated with third-party support access.

Zero offshoring for sensitive environments

All engineering work for US-based clients is handled domestically. Zero offshoring removes exposure to foreign support handling and aligns with strict compliance requirements across government and regulated industries.

Controlled escalations and OEM relationships

Escalations to VMware or Broadcom are handled on your behalf with documented handoffs. Your OEM licensing and update access remain unchanged while we manage vendor interactions to keep things simple.

Audit readiness and contractual guarantees

We provide operational logs, SLA data and contractual terms to back performance claims. That makes procurement and security reviews straightforward when you evaluate independent support.

• VMware Consulting
• VMware vSphere Support
• VMware Health Check

• Migrate Azure to VMware
• Migrate VMware to Azure

• Third Party VMware Support
• VMware End of Support