Enterprise Microsoft Support.
Without the Microsoft price.
Replace Microsoft Unified Support with senior Microsoft-certified engineers, financially backed service levels, and complete coverage across the entire Microsoft technology stack – for 50% LESS.
The Leading Gartner-Recognized Microsoft Unified Support Alternative Worldwide
ENTERPRISE PROOF AT GLOBAL SCALE
Data Sheet
Microsoft Enterprise Support Services Comparison
Grab-and-go PDF for Procurement and IT leaders. Compare US Cloud to Microsoft Unified & Premier Support for the enterprise.
“We received massive, immediate cost savings in year 1 along with faster, more personal support. Even if you don’t use them you take back control and negotiating leverage.”
– Fortune 500 IT Category Manager
Your support fee shouldn’t grow just because your Microsoft footprint does.
Microsoft Unified Support pricing scales formulaically with your Microsoft licensing and cloud consumption. Every expansion of Azure or M365 – or CoPilot – raises the support bill, whether your support needs change or not.
Industry analysts are predicting an initial average increase in Unified Support costs of 15%-18%, with subsequent years increasing 8%-12% annually.
US Cloud allows you to buy just the amount of support you need, within flexible and transparent terms, so cost stays predictable through growth, renewals, and Microsoft true-ups.
Estimated Microsoft Support Cost Growth
The ONLY Pure Microsoft Support Specialist, 100% Dedicated to Microsoft Unified and Premier Support Replacement
Save 30% – 50%
Slash your Unified Support price. Use $$$/€€€ to innovate, drive growth, and create competitive advantage.
Our Clients
570+ Clients, Including some of the largest, most complex enterprises in the world replaced Unified with us.
Zero Offshoring
100% USA-only or UK/EU Engineers.
Better service quality, compliance, portal, and communication.
Speed Guaranteed
Get < 15 minute response times with financially-backed contractual guarantees vs Unified “targets.”
Senior Engineers
Our Engineers average 14+ years of Microsoft experience. And they’re support specialists, not generalists.
Performance with Transparency
All Microsoft Technologies Supported
US Cloud supports the entire Microsoft stack and has deep expertise on-staff in all major Microsoft technologies.
In any given quarter, US Cloud will resolve tickets for over 95% of Microsoft’s products. In the last 12 months we have worked on 100% of all Microsoft technologies.
And in addition to our in-house expertise, we work within our proprietary network of elite Microsoft Partners to provide unmatched depth and access to ultra-specialists for all Microsoft technologies.
Microsoft Enterprise Support Options
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| Fastest Resolution | |||
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| Zero Offshoring | |||
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| Sr. Engineers 24/7/365 | |||
| Global Support | |||
| Unlimited MSFT Escalations | |||
Redmond Magazine
Interviewing US Cloud Clients
What is it like to switch to US Cloud from Unified Support? Hear directly from a US Cloud client on their experiences after replacing Unified Support with US Cloud.
Insights on Microsoft
The Ultimate Guide to Copilot
Copilot confusion? You are not alone.
US Cloud’s Copilot experts break it down and make it more digestible for new and experienced users alike.
Frequently Asked Questions
Who is US Cloud?
US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See June 2025 Gartner Market Guide for Independent Third-party Support for IBM, Oracle, SAP, and Microsoft. Gartner Report ID G00806392).
Why consider switching to US Cloud?
- 30% to 50% savings vs. Unified Support
- FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities)
- Financially-backed Service Level Agreements (SLA’s)
- Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE)
- 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty
- 85% of tickets resolved in-house, including cloud technology like Azure and O365
- Unlimited managed Microsoft escalations available through priority Microsoft Premier Support for Partners
- True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM)
Can US Cloud really support your company?
Yes, we can support any Microsoft Premier or Unified client across all industries. We fully replace Microsoft Support for many Fortune 500’s, complex multi-nationals, and companies across North America, Europe, Australia, Asia, Latin America, and the Middle East, 24/7/365. We provide quality Microsoft support to mid-size companies as well.
How can US Cloud compete with Microsoft and still support them?
Although new for the Microsoft ecosystem, independent third-party support is a well-established model since 2005 for other enterprise software platforms such as Oracle, SAP, and IBM. 100% of our revenue comes from our Premier and Unified Support replacement service and we have built the technical, legal, and business structures specifically for that service.
What about cloud products? Don't you need tenant access?
US Cloud resolves cloud tickets (M365, Azure, Dynamics, etc.) over 77% of the time with no escalation (if you include on-premise it’s 86%). The vast majority are issues that do not need code or tenant access. For those issues that do need Microsoft involvement, we manage escalated tickets via Microsoft Premier Support for Partners through our proprietary network of elite MSFT partners.
Will I have to sacrifice quality to save money with US Cloud?
We do not sacrifice quality for lower prices. New clients often test us head-to-head against Microsoft’s support and most of the time we are faster to respond and resolve a ticket, with less effort for the client.
Can I get expedited access to Microsoft in an emergency?
Yes. Moving to an independent provider for your Microsoft product support does NOT in any way damage or change your existing relationship with the Original Equipment Manufacturer (OEM) outside of the premium support sales team.
Does my security risk change by leaving OEM support?
Well, yes. But in a good way in this case. Unlike Microsoft, US Cloud doesn’t utilize offshore third-party vendors (like Microsoft’s use of Chinese technical support in 2025) or ship your sensitive unsecured information outside the USA. US Cloud has also never been breached (such as the leak of 250k Premier Support client records in 2019) and we guarantee all client information is encrypted both in motion and at rest.
How do US Cloud engineers compare to Microsoft's?
Even if Microsoft wasn’t shipping most of your support overseas to third-party vendors, our engineers can compete at the highest level. We employ 100% domestic, US-based senior MSFT-certified engineers (L2-L4 and DSE) across the entire MSFT stack. Many are ex-Microsoft with 15+ years of experience in their particular Microsoft domain of expertise.
Does US Cloud provide proactive services?
Yes. US Cloud has a full Proactive Support Catalog for things like system health-checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, mitigation planning and support, and much more.
