US Cloud Offers Global 24/7 Support.

No matter where you are, you will need support at some point. An issue won’t appear when it’s most convenient for you, either. It’s always in the middle of a busy workday, overnight during a server transfer, or at the tail end of a vital project. Having a support service that can keep up with the needs of a global market is essential to your enterprise growth, which is why US Cloud supports our clients on a global 24/7 scale.

Some of the world’s largest companies rely on US Cloud to provide Microsoft support across every time zone. Our continuous operations ensure that enterprises are running smoothly no matter what time zone you’re in. Industries like finance and manufacturing have pressing projects happening at all hours, so having support you can rely on anywhere, anytime, that still saves you money is a boon for any organization.

Our Microsoft support teams are on standby 24/7, providing responses for tickets across all 40 time zones. Enterprises need timely assistance no matter where they are located, so with the market being so competitive, finding third-party Microsoft support that can help at any time is difficult.

You have a global workforce, which means finding affordable support that covers all your time zones and countries is challenging. US Cloud cuts down your search options to one answer: us. As changes in the market occur or critical issues arise, having a partner that can support you anywhere continuously helps keep you on top of your game. Especially in industries like technology and finance where time is money. That’s why we ensure that, on top of Global 2000 support, we offer 15-minute, SLA guaranteed response times to tickets of all severities.

Speaking of tickets, you’re managing a global supply chain that requires careful coordination and monitoring. What better way to keep your assets safe and moving smoothly than to have support that can keep up with constant needs?

You may think that it would be expensive to source a global Microsoft support option, but US Cloud has endeavored to bring your costs down while helping you anywhere you need it. Enterprises across the world are using US Cloud to replace Microsoft Premier/Unified Support not only because we offer solutions worldwide, but because we handle everything in-house.

Our Microsoft Support cover 41 different countries across 6 major continents, as shown below:

Because we are constantly expanding our support outreach options, you’ll gain uninterrupted Microsoft support across multiple time zones. To run 24/7 across a variety of regions, you can’t afford to have lengthy service disruptions. These disruptions cause budget constraints, and often the support from Microsoft is lacking. On top of that, Microsoft Unified prices differ depending on your country and fluctuate on a quarterly basis, which can lead to additional financial issues down the line.

Customers that use global tools and offer global services expect support that can handle their issues on time and enable them to collaborate on a worldwide scale. Rapid resolution keeps our customers coming back and pulls others away from Microsoft, so US Cloud continues to enable a global workforce through quick response times and quicker time to resolution than Microsoft.

What does global security bring to the table besides convenience? If you have around-the-clock support, you are less likely to experience system interruptions, which in turn protects your data. When cyber threats attack, the fastest response is the one that happened before the attack even occurred. US Cloud’s proactive support keeps your systems online longer and your sensitive data protected at all hours.

Many industries are held to strict compliance regulations that determine the extent of their monitoring and reporting. Uninterrupted support keeps your enterprise compliant in any circumstance and up to date with the latest regulations through timely assistance and maintaining the necessary records.

Our own compliance covers GDPR, ISO, and ESG, ensuring that you avoid federal penalties home and abroad as well as keeping our support current with the best industry practices worldwide. Through effective compliance measures that ensure data breach mitigation and avoided penalties with individuals under European Union (EU) regulations, we have built a strong network of connections and trust across the globe.

Our commitment to compliance is to not only ensure your safety, but your trust. You should have no doubts about your support, especially when they are halfway across the world in some cases. While we may be based entirely in the US and have a full team of US engineers, that doesn’t mean we can’t help you in a different time zone.

As soon as an issue comes up, US Cloud is there to assist. We ensure issues are addressed as soon as possible so you can get back to your work and keep the process moving. Our proactive approach to support helps maintain operational efficiencies for all our clients while also reducing any downtime-related costs.

Uninterrupted Microsoft support across time zones is essential for maintaining continuous operations, ensuring customer satisfaction, enabling global collaboration, protecting against cybersecurity threats, complying with regulations, gaining a competitive advantage, and achieving cost savings.

For consistent, high-quality support for almost half the cost of Unified, US Cloud has you covered. Our solutions save our clients 30-50% on their annual support budget through rapid response and ticket resolution. Our 15-minute, financially backed SLAs ensure that tickets of all severities see a response within 15 minutes of submission and our resolution times are twice as fast as Microsoft. We keep you compliant with current regulations and keep your services running smoothly. For faster Microsoft support for less, US Cloud has your back.